User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of PlayJohny. They describe the relationship between you and us, including account responsibilities, eligibility, payments, promotions and the way we handle disputes. By creating an account or using our services you agree to comply with these terms and any related rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only you may use your login credentials - do not share them. If you suspect unauthorised access, notify us immediately. We may ask you to set or adjust deposit, loss or wager limits and we encourage you to use available responsible gambling tools. We reserve the right to restrict, suspend or close accounts that breach these terms, show suspicious activity, or involve multi-accounting or fraud.

Eligibility requirements

To register you must meet the age requirement set by local law where you play and must not already hold another PlayJohny account. Acceptance may be subject to a list of restricted countries and markets and is determined during registration and verification. We require identity verification before allowing significant withdrawals or where required for anti-money-laundering checks. Required documents may include photo ID, proof of address and proof of payment method.

Acceptable platform use

Use the platform lawfully and for its intended purpose. Prohibited activity includes but is not limited to: using bots or automated tools, attempting to manipulate games or bonus outcomes, exploiting system errors, colluding with other players, chargeback abuse, and any activity that undermines fair play. Accounts found using the platform for prohibited purposes may have funds withheld and may be closed.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms posted with each offer. Common rules include one welcome bonus per person, household or IP, wagering and game contribution requirements, maximum bet limits while a bonus is active, and expiry periods. Bonus funds are typically locked until wagering requirements are met. Exact wagering multipliers, eligible games and time limits are shown on the promotion page and in the bonus terms.

Deposits and withdrawals

We support a variety of payment methods and you can view available options in your cashier. Deposits are generally credited instantly. Withdrawals are subject to verification and may require completion of KYC checks. Processing times vary by method and may be affected by third-party providers. We do not charge withdrawal fees, but third-party fees may apply. Limits on minimums, maximums and monthly totals may be applied and vary by account and payment method.

Dispute resolution

If you have a complaint, contact our support team with full details and any supporting documents. We will investigate and respond as soon as practicable. If you are not satisfied with the outcome, you may request escalation to our internal appeals process. Where applicable, information about external complaint channels or mediation will be provided in account correspondence.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be posted on the site and notified to account holders where appropriate. Continued use of PlayJohny after changes are posted constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.