Responsible Gambling

At PlayJohny we take responsible gambling seriously. Our goal is to keep play safe and under control by giving you clear information and practical tools so you can enjoy the site without harm. If you ever feel your play is getting out of hand, we encourage you to use the built-in controls or contact our support team for assistance.

Player protection principles

We support safer gambling through transparency, easy-to-use account controls, and sensitive handling of player concerns. We respect your right to set limits, take breaks, and close your account. Our staff are trained to respond quickly and respectfully when a player asks for help or shows signs of difficulty.

Activity-control tools

Your account includes a range of controls you can manage yourself. These are designed to reduce risk and help you stick to your decisions. If you need assistance with any setting, our support team is available 24/7 via live chat or at [email protected].

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account. Limits are intended to keep spending within a comfortable range. Limits can be increased or lowered from your account settings, and our team can help if you prefer a longer confirmation period for increases.

Loss limits

Loss limits let you cap how much you can lose over a chosen timeframe. This tool helps manage risk and prevent chasing losses. If you reach a loss limit, your account will be restricted from further play until the period resets or you choose to change the limit following our procedure.

Time limits and session controls

Use session reminders or time-out tools to limit how long you play in a single sitting. Short cooldowns or longer breaks can help you keep gambling in balance. You can also set recurring alerts to remind yourself to take a break.

Self-exclusion

If you need a longer break, self-exclusion options are available. You can request a temporary suspension, a cooling-off period, or permanent account closure. To start self-exclusion, contact support via live chat or [email protected] and we will process your request confidentially and promptly.

Signs of problematic behaviour

Be aware of warning signs such as spending more time or money than intended, borrowing to gamble, neglecting other responsibilities, or feeling anxious about play. If you notice these patterns in yourself or someone close to you, take steps to limit play and seek support.

Practical tips for staying in control

Set realistic limits before you start, bankroll only what you can afford to lose, take regular breaks, avoid gambling when stressed or upset, and keep a record of your time and spending. Discuss concerns with a trusted friend or family member and use account controls as a first line of defence.

Professional help and support organisations

If you feel you need professional help, please reach out to local support services or a healthcare professional. We do not provide clinical advice, but we will support and respect any decision to seek external help. For account assistance or to arrange self-exclusion, contact our support team at [email protected].