Contact our team

Need help? Our support team is here to assist with questions, account-related issues, technical concerns or general feedback. Reach out any time for help with deposits, withdrawals, verification or game queries. We offer live chat, email and phone support so you can pick the fastest channel for your situation. Our agents work to resolve matters quickly and will guide you through account settings, bonus queries and technical troubleshooting. We can also help with responsible gambling tools and VIP enquiries.

Department	Contact
Customer support	[email protected] (live chat & email, typical reply within 1 hour)
General enquiries	[email protected] (emails answered within 24-48 hours)
Affiliate enquiries	[email protected] (partner team, Mon-Fri)
Phone	+1 647 382 7194 (voice support)
Working hours	Live chat 24/7, Email Mon-Fri 09:00-18:00

Email Support

For detailed requests, account issues or matters requiring documents, email is the preferred contact method: [email protected]. Please use a clear subject line and include up-to-date contact details and any relevant attachments to avoid processing delays. We’ll respond as quickly as possible and may request additional information to complete verification or resolve your inquiry.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;" /><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" required placeholder="How can we help you? Include account ID if applicable" style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;"></textarea><button type="submit" style="padding:10px;background:#0a74da;color:#fff;border:none;border-radius:4px;font-weight:600;cursor:pointer;">Send message</button>

Support available in English. We aim to respond within 24 hours.

Response Time

Support response times vary by request. Most inquiries are answered within one business day, with live chat often faster and email requests typically handled the same day. Complex issues such as KYC checks, payment investigations or security reviews may take longer depending on their nature and any required documentation. We’ll keep you updated if additional time is needed.

Feedback

Your feedback helps us shape PlayJohny. If you have suggestions, ideas or spot something that could be clearer, please send them our way. We review every message carefully and use what we learn to improve site features, promotions and the overall user experience. Thank you for helping us make the casino better for all Canadian players.