Privacy Policy
Welcome to PlayJohny’s Privacy Policy. This page explains how we collect, use, store and protect your personal information when you create an account, play games, place bets or visit our site. We respect your privacy and aim to be clear about what we do with your data and how you can manage your information.
Types of data we collect
Personal data
When you register or verify your account we collect personal data such as your name, date of birth, email address, physical address, phone number and government ID documents where required for identity checks. We also collect payment details you provide to process deposits and withdrawals.
Technical data
We collect technical information generated when you use our site or app, including IP address, device identifiers, browser type, operating system, login timestamps and connection data. This helps us keep the service secure and running smoothly.
Transactional data
We record your account activity and transaction history, such as deposits, withdrawals, wagers, game play, bonuses claimed and any communications you have with our support team. This information helps with account management, dispute resolution and regulatory checks.
How we use your information
We use data to operate and improve our services, verify identity, process payments, prevent fraud and money laundering, respond to support requests and enforce our terms. We may also use information to send account-related notices and promotional offers when you have consented to receive them.
Data protection and storage
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. Data is stored securely and retained only as long as necessary for business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, analyse site usage and deliver relevant marketing. You can manage cookie settings through your browser or device; blocking certain cookies may affect site functionality.
Your rights
You have rights to access, correct and in some cases request deletion of your personal data. You may also withdraw consent to marketing communications and request restrictions on processing where applicable. We will verify requests to protect account security.
Access, correction and deletion
You can view and update basic account details by signing in and editing your profile. For other requests, contact our support team. For account deletion we may need to complete outstanding checks or retain limited records to meet legal and compliance obligations.
Information sharing and third parties
We may share information with service providers that perform functions such as payments, identity verification, fraud prevention, data hosting and customer support. We may also disclose data in response to legal requests or to protect rights and safety. We require partners to keep your data secure and only use it for agreed purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make changes we will post the updated policy and indicate the date of revision. Continued use of our services after changes indicates acceptance of the updated terms.
Contact us
For privacy questions or requests, please contact [email protected]. We aim to respond to enquiries promptly and to help you manage your personal information.